Everything people ask us, answered plainly.

No. Pump, wait ten seconds, wipe with anything dry. No rinse, no drying rack. That's the whole point of the bottle.

No, but treat it gently: pump lightly, blot with a dry cloth, don't scrub in circles. Suede takes two light passes rather than one heavy one. If the nap flattens, brush it back up once it's dry.

Yes — mesh and knit are among the easiest things it handles. Two pumps, ten seconds, then blot with a dry cloth. No brush needed, and nothing to rinse back out of the weave.

Partly, and we'd rather say so than oversell. Surface yellowing from dirt comes up. Oxidised rubber that's been going yellow since 2014 is a chemical change — no spray reverses that, ours included.

It has no bleach and no solvents, so it doesn't lift dye on anything we've tested. Screen prints and painted midsoles are fine with a blot rather than a scrub. On a rare or customised pair, test an inside panel first — that's true of any cleaner.

We would not. A machine cycle soaks the midsole glue and knocks the shape out of a pair, and most makers advise against it. Cleaning the surface without any of that is the whole point of the foam.

Around 40 full pairs at two pumps per dirty area. Heavy canvas cleaning uses more; a quick midsole wipe uses almost nothing.

pH 7.2, no bleach, no dyes, no fragrance. Safe on hands. Don't drink it — it's still a cleaner.

The 150 ml bottle is over the 100 ml cabin limit, so it goes in checked baggage. The 60 ml travel size is under the limit and flies in your carry-on.

Orders are typically processed within 1 to 2 business days after they are placed. During peak periods, launches, holidays, or promotional events, processing may take slightly longer.

You will receive a confirmation email after ordering, followed by a shipping confirmation once your package is on the way.

Standard shipping is free on every order, worldwide, with tracking. There is no minimum order value and no code to enter — one bottle on its own ships free. Any express option and its cost are shown at checkout.

We currently ship to the countries available at checkout. If your location is accepted during checkout, we are able to ship there. If your country does not appear, please email us before ordering and we will confirm availability.

Yes. Tracking is provided whenever available through the selected shipping service. As soon as your shipment is on the way, tracking details are sent to the email address used at checkout so you can monitor delivery progress.

If you believe your tracking link is not updating correctly, please wait a short period and then contact us if needed.

Please make sure your shipping address is entered correctly at checkout. If your order has not shipped yet, contact us and we will do our best to help, but changes cannot always be guaranteed once fulfillment has started.

Email us a photo within 30 days, we refund the full order that day, and you keep the bottle. Return shipping on a $24 item costs more than the item.

You never need to send anything back, opened or not. Email a photo within 30 days and we refund the full order — opened is the only way you would know whether it works, so it is the only way a refund makes sense.

We issue it the day you write. After that it goes back to your original payment method within 5–10 days, depending on your bank — that part is out of our hands.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We will review the case and help with a replacement or next steps as quickly as possible.

Send us a video of your own pair being cleaned and tick the posting permission. We review every clip; if it's usable — clear before, clear after, your own shoes — we email a $10 Amazon gift card within 48 hours. One per customer. It's a real gift card, not store credit.

Yes — shops, barbers, gyms and resellers. Email us with the volume you are after and we will send the price sheet, usually the same business day.